FAQ

Below is a list of frequently asked questions regarding our services. Just click on the question to be transported to the answer. If your question is not addressed here, please contact us for help. Thank you for your consideration.

What are the characteristics of wood?
How should I care for my wood blinds?
Can I have someone come to my house to measure and/or install my blinds or shutters?
Why should I choose vinyl shutters?
How do I care for my new shutters?
How long does it take for delivery of your Blinds and Shutters?
Do you accept Phone or FAX Orders?
What is basswood?

Q: What are the characteristics of wood?

A: This is a true wood product in which there will be variations in color,
grain, texture and that are all characteristic of wood. Even though we
maintain rigid quality control standards, we can not guarantee exact color
matches. These variations are natural and will be especially visible in
blinds with light color stains. When dealing with wood products, variations
will occur and are considered acceptable.

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Q: How should I care for my wood blinds?

A: Like any piece of furniture, dust your blinds regularly. Use an ordinary
soft, clean cloth, chemically-treated dust cloth, dusting mitt, vacuum
cleaner with brush attachment or cylindrical dust brushes especially
designed for blinds. The paint surface of the slats is smooth and dust is
easily brushed off, when dusted during regular cleaning. Lower the blind to
its full length, then tilt the slats almost fully closed and dust. Then do
the reverse side of the slats in the same manner. In order to reach the dust
where the slats overlap, it is best not to fully close the blind in either
position.

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Q: Can I have someone come to my house to measure and/or install my blinds or shutters?

A: If you would like to have someone come to your home to measure, we can
provide with one of our advisers.

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Q: Why should I choose vinyl shutters?

A: Vinyl shutters will not fade, pit, crack, peel or warp like conventional
wood shutters. They never require painting, staining or sanding. Scratches
and dents cannot affect finish and color. Best of all, you can place them in
bathrooms, sunrooms, kitchens, and saunas without worry of warped blades.

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Q: How do I care for my new shutters?

A: With vinyl shutters, no special cleaning or care is necessary. Just wipe them off
with ordinary soap and water. In fact, regular cleaning enhances the finish
and gives them an “ever improving” appearance for years to come.

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Q: How long does it take for delivery of your Blinds and Shutters?

A:Most blinds take three to five working days to arrive. However delivery of our shutters
may take three to four weeks.

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Q: Do you accept Phone or FAX Orders?

A:Phone orders are gladly accepted. All phone orders are read back at the time
they are placed to insure that all data is correctly entered in the order.
Any incorrect data must be brought to our attention at the time of order
placement to prevent your order being made to the wrong specifications.

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Q: What is basswood?

A: Basswood is the premier wood for the manufacture of high quality wood window
blinds. It is light-weight, dimensionally stable and takes a finish
beautifully. It is very similar in appearance to maple.

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